Click on the menu where it says "Summary" to change to "Detailed View". We apologize for this inconvenience and are addressing the issue. In my case I had to remove the Marvell INF file as well. If a specific hardware component is not working correctly, you can update it in Device Manager. Select your desired files and a list of links will be sent by email. {{#each this}} 04-16-2020 It shows compatibility for the HP EliteBooks and ZBooks but seems to work for my laptop too. 09:30 AM. For the best results we recommend you use our download and install assistant. Intel Thunderbolt Controller. Javascript is disabled in this browser. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Release date : 05-Oct-2018. (Shouldn't this be backwards compatible?) This page requires Javascript. Step 3: After that, select the Others option. Note If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. Here is how to download and install HP Thunderbolt Dock G2 drivers manually via the official website: Step 1: Visit the official website of HP. Please try again. Give it a try on your PC! Right-click the device, and then click Update driver. We apologize for this inconvenience and are addressing the issue. Driver detection is temporarily unavailable. Intel Thunderbolt 3 connection management application and driver, https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98877.exe, I did it by searching the exact version number needed and found this FTP site:ftp://ftp.hp.com/pub/softpaq/sp87001-87500/It's sp87962. Fix Win10 USB Print issue. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. If it doesn't, you can download it from this link: Thunderbolt Control . Take precautions to protect your computer from viruses or malware before you install any driver Please select the desired operating system and select Update to try again. I tried downloading directly from Intel but they only have a version available for the Intel NUC. We were unable to retrieve the list of drivers for your product. Modify your browser's settings to allow Javascript to execute. The list of all available drivers for your product is shown above. When I go to https://thunderbolttechnology.net/updates, that page redirects me to the HP support page for the HP-specific one. We will offer drivers and other solutions in this OS first. BoulderJ said: I have installed the latest Intel TB driver for the Asus Thunderbolt EX 4 card in my PC (v1.41.1134.0), but cannot find the MS TB Control Center app on the MS store. Detected operating system: 1.0.60.1 Rev.A but also1.0.62.1 Rev.A. The installer says I have N/A Installed version but when I go to my Device Manager and look it up there, I'm on version 17.3.72.2 or version 0.0.01 behind what I need to install the firmware. Thunderbolt display from b550-e gaming. HP ZBook Dock with Thunderbolt 3 not working with Windows 11, First Time Here? Check documents on compatibility, FAQs, upgrade information and available fixes. Your session on HP Customer Support has timed out. Is the HP ZBook Thunderbolt 3 dock compatible with Windows 11 and if so, what do I need to do to make them talk? How to install Double-click Thunderbolt Software Installer.exe. The Thunderbolt Control Center should load automatically after the driver is installed and if or when you're connected to the Internet. Click Next. The opinions expressed above are the personal opinions of the authors, not of HP. Restart your computer to complete the installation. Try manually selecting your operating system. HP's Virtual Agent can help troubleshoot issues with your PC or printer. {{#if (eq ../this.length 3)}}. Some features of the tool may not be available at this time. How can there be NO drivers? 09:24 AM Product detection timed out. thunderbolt 3 port not working windows 11. i have a rog headphone with a usb c connector and it worked fine with my laptop for almost a year but it stopped working today. Use the Go Back feature in Windows 11 to restore Windows 10 on your computer. Having it to support existing signout flows. to go back. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. I tried Windows Updates but it says I'm up to date. Do not turn off or unplug the computer. HP does not guarantee the function or availability of drivers and software in Windows Update. Update in Windows 11 to get the latest software and drivers. Uninstall the current driver, then run the installer again. Please try again shortly. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". . screen, select an answer, type any additional details into the Tell us more field (optional), and then click Next. Some features of the tool may not be available at this time. Having it to support existing signout flows. If, after upgrading to Windows 11, you have decided that the experience does not meet your expectations, there are a few ways HP can identify most HP products and recommend possible solutions. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. Device Manager - System Devices - Thunderbolt Controller . After the driver update process completes, connect the AC adapter to the Dell WD19TB/WD19TBS dock first and then attach the Thunderbolt 3 (USB-C) cable to the computer . Here you can see how using my service tag I can download drivers for Windows 10,64-bit (no Windows 11 present). Copyright 2022 HP Development Company, L.P. Hello, i have a asus rog strix b550-e gaming motherboard with a ryzen 9-5950x and i was wondering if there is a way to output display from the onboard thudnerbolt to a dock with 2 monitors connected? Finding your Serial Number in general, i don't believe hp tests external thunderbolt drives directly connected to the Zbook 17 g2 mobile workstations, only displays i would suggest you make sure your Zbook is up to date with bios, and other drives. I also have a Windows 11 HP laptop but when I connect, nothing happens. The Virtual Agent is currently unavailable. . support Windows 11. Please wait while we gather your contact options. Finding your Product Number. For additional information, see the HP Support Forum. Right-click the device, and then click Update driver. Please verify your product is powered on and connected, then try again in a few minutes. Windows 11 S-Mode. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. There must be a solution somewhere. Reboot again. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". {{#each this}} No thanks, I will download and install manually, If you aren't seeing any pop-ups, click here. I got the one I posted for you from the Elitebook 850 G5. We were unable to find drivers for your product. Note: This tool applies to Microsoft Windows PC's only. Driver detection is now available for the desktop download experience. Windows 10S 64-bit. I've read about people needing to turn on Thunderbolt in BIOS and other settings. Please wait while we gather your contact options. If you used a different password with the previous Windows version on your computer, you might need your old password. We were unable to retrieve the list of drivers for your product. Some features of the tool may not be available at this time. Before you go back to a previous version of Windows, do the following: Although your personal files should not be affected by going back, HP recommends that you back up all important data (personal I was eventually able to get it to re-detect the Thunderbolt Controller after trying a few things but now the firmware on my HP Thunderbolt Dock G2 is only partially updated. By choosing to install, I agree to HPs terms and conditions on data collection. Examples: "DeskJet 2130 paper jam", "EliteBook 1040 G3 bios update", HP Support Solutions Framework - Windows Service, localhost Web server, and Software, Remove "HP Support Solutions Framework" through Add/Remove programs on PC, Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10, Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. The PC you are currently using does not match the PC you have selected. If you don't see the dialog box prompts, it probably means you need to install our software. This package install the Thunderbolt Driver . Thunderbolt is a brand of hardware interface for the connection of external peripherals to a computer. Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix. Here is the List, Click or run in your browser window to install, Let us detect the drivers you need for this HP PC, Our automated tool will simplify the choices you have to make. HP Notebook Support Community (in English), HP Desktop Support Community (in English). Before proceeding, please go to the product page of your Host PC and install the Intel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10 or 16.3.71.300 or later for Windows 7. When Go Back is complete, log in with the user account name and password from your previous version of Windows. Intel Thunderbolt 3 Driver for Windows 10 Oct. Refresh. The device can be seen in 'devices and printers' in the control panel. See your browser's documentation for specific instructions. Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Pro 64-bit 12th Gen Core i7-1280P 32GB RAM I have had the motherboard replaced, tried a handful of drivers (Windows 10 drivers from Lenovo, Intel NUC driver package, www.catalog.update.microsoft.com) all of varying version numbers and via various methods (running the exe package, manual install via device manager). Windows 10, 64-bit. Windows 11 Support Center, USB connected printers don't print / not recognized. 11 (best of everything offered Jan. 2022) Windows 11 doesn't recognize Anker Apex Thunderbolt 4 Hub. Increasingly frustratingany help out there? We were unable to find any drivers for your product. when i connect the headphone to my laptop, it does nothing. The last step the instruction said was to perform the following via Command Prompt, run as administrator: This page requires Javascript. On the next reboot you should now see a PCIE Uplink device that needs a driver. You must choose the 'open' or 'OK' options to continue forward. How does HP install software and gather data? Windows reminds you that you need your old password, if applicable. Let HP identify any out-of-date or missing drivers and software. Or, view all available drivers for your product below. For computers sold after October 2021 with compatible hardware, HP has tested and approved specific software and drivers to Windows 11. you do not have the option to go back. Thank you for your patience. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. . In the list of devices, expand the component that you want to update. If there are any available updates, they begin automatically. Wait while your system is restored to the previous version of Windows. HP Business PCs and Workstations tested with Windows 11. This package contains the driver for the Intel Thunderbolt Controller. On the Check for updates? -, Include keywords along with product name. See HP Business PCs and Workstations tested with Windows 11 to check if your computer model was tested by HP. If your installation required an external USB flash drive, you must use the same drive HP's Virtual Agent can help troubleshoot issues with your PC or printer. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Restart your computer to complete the installation. Two simple steps to show what drivers are available for your product. Step 4: In the search box, enter Thunderbolt . Wait until the installation has finished, then click on continue. These might work with your PC, HP and any third-party hardware manufacturers of components in or software from an external source. I have an thunderbolt expansion card but i can some times be quite difficult to get to work since the . The detected OS is the operating system that we have detected you are using. On the Why are you going back? Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. In Windows, click Search, search for go back, and then click Go back to Windows 10. We're sorry about that, please try again. In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install. Please try again later. When I try to run the firmware update, it says this about my Thunderbolt Controller driver: Device driver out of date. Windows 11 Support Center. I have a HP ZBook Thunderbolt 3 Dock that works fine with my Windows 10 HP laptop. Finding your Serial Number This is available in the " Docks/Stands " section. Read the What you need to know screen, and then click Next. files, photos, videos, documents, applications, software, and so on) prior to going back. HP can identify most HP products and recommend possible solutions. of losing your important data. 04-16-2020 Ask the community. SHOP SUPPORT. How does HP install software and gather data? Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. PC Data Center Mobile: Lenovo Mobile: Motorola Smart Service Parts COMMUNITY My Account / Anguilla Antigua and Barbuda Argentina Aruba Australia Austria Bahamas Bangladesh Barbados Belarus Belgium Bermuda Bolivia Brazil Bulgaria Canada Cayman Islands Chile . i recommend HP SDM ( https://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe ) screen, click No, thanks. Wait until the installation has finished then click on continue. Last . Locate the file in your browser window, and double-click to begin installing. In Windows, search for and open Check for updates. or reset in Windows 11, you do not have the option to go back. I am currently on installed package version 1.0.38.1. We apologize for this inconvenience and are addressing the issue. Please try again shortly. For more information about Thunderbolt, please visit www.intel.com/thunderbolt Report as spam or abuse HP Support Solutions software requirement. Please try again shortly. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Find and install updated software and hardware drivers for your computer. Detection completed. Here are the drivers available for your system. Plug a Thunderbolt device into the Intel NUC and run the installer again. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Yes. Information Win10 - USB Printing broke post Windows update. What Is Thunderbolt Driver Windows 11? The 15-ef1023dx does not have a Thunderbolt port. Fix Win10 USB Print issue, Finding your Serial Number Keep your PC turned on and connected to AC power for the duration of the go back process. If you perform a disc cleanup, refresh, Is your notebook plugged in and not charging? By using this site, you accept the. Please wait while we gather your contact options. Click below to start installing HP Support Solutions. Intel has informed HP of potential security vulnerabilities identified in the Intel Thunderbolt Driver for Windows which may allow escalation of privilege in the non-Declarative Componentized Hardware (non-DCH) driver versions and denial of service in the Declarative Componentized Hardware (DCH) driver versions. Nov 6, 2021. In Windows, search for and open Device Manager. First, install HP Support Solution Framework. If you are unable to revert to your previous operating system, you can perform a system reset to reinstall the operating system Right now, the HP Thunderbolt Dock G2 firmware updater says my installed version of the Thunderbolt Controller is N/A. Detection was successful but you dont need any new drivers at this time, Visit the product home page for more support options. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. The laptop that works is a HP EliteBook 840 G5 running Windows 10 Pro. New Thunderbolt Controller driver for 13-ae012dx needed to u New Thunderbolt Controller driver for 13-ae012dx needed to update HP Thunderbolt Dock G2. Step 2: Then, head over to the Support option and select Software and Drivers from the drop-down menu list. Other product and company names mentioned herein may be trademarks of their respective owners. This helps avoid any possibility Has anyone been able to find a version of theIntel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10? to revert to your previous operating system. Copyright 2022 HP Development Company, L.P. it doesnt even show up on my sound setting. Intel Thunderbolt 3 Secure Connect for Titan Ridge DT. (This runs in a separate window), Once installer is complete click the 'continue' button below. This could take up to 3 minutes, depending on your computer and connection speed. We just purchased the HP OMEN 45L, i9-12900K, DDR4, RTX-3090 graphics, Win. your computer release updated software and drivers in Windows Update when they are tested and approved. The opinions expressed above are the personal opinions of the authors, not of HP. the condition of your operating system and data might vary based on your selection. Please select the desired operating system and select "Update" to try again. The Recovery window opens. Before proceeding, please go to the product page of your Host PC and install the Intel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10 or 16.3.71.300 or later for Windows 7. HP encountered an error while trying to scan your product. Read more:I don't see my operating system, Follow these steps to find your Windows OS information. Simply ask a new question if you would like to start the discussion again, https://thunderbolttechnology.net/updates, ftp://ftp.hp.com/pub/softpaq/sp87001-87500/, https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock-g2-with-combo-cable/21816261. Javascript is disabled in this browser. The information in this document is subject to change without notice. How does HP use product data collected with this service? Modify your browser's settings to allow Javascript to execute. This tool will detect HP PCs and HP printers. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Uninstall Device and Selected "delete the driver software for this device" - It is now no longer running in the system tray. It looks like something went wrong and our tool didn't launch. Locate the file in your browser window, and click to begin installing. The eGPU drivers are as well in its last version, but as I said, my eGPU is undetectable. Need Windows 11 help? Restart the computer. By using this site, you accept the. - edited If your operating system is not listed then HP may not provide driver support for your product with that operating system. that came with your computer. Selected operating system: {{#if (eq ../this.length 3)}}. The one that does not work is a HP 15-EF1023DX running Windows 11 Home. If necessary show More Details On Details tab look for msiexec.exe, highlight to End Task. The list of recommended drivers for your product has not changed since the last time you visited this page. Click Go back. You only need to do this once to guarantee a faster support experience at any time. Since the firmware only partially updated, it bricked my dock. 2) Right click task bar to open Task Manager. PC Data Center Mobile: Lenovo Mobile: Motorola Smart Service Parts COMMUNITY My Account / Anguilla Antigua and Barbuda Argentina Aruba Australia Austria Bahamas . -, Include keywords along with product name. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Select an operating system and version to see available software for this product. Choose 'yes' and agree to any terms in the installer window. By default, Intel SSU will take you to the "Summary View". If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'. Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Let's get you started! Drivers may be in development so please check back at a later date or visit the product homepage. Third-party forums and websites might suggest alternative driver solutions or workarounds. #10. Examples: "DeskJet Ink Advantage 4670 paper jam", "EliteBook Folio 9480m bios update". To download and install optional updates, use the following instructions for your operating system: In Windows 11, select Advanced options > Optional updates, select the updates that you want to install, and then click Download & install. If you have deleted the windows.old file from your computer, Your session on HP Customer Support has timed out. Im about ready to return the laptop for the simple reason that USB devices cant work through the dock? Finding your Product Number. OS. Update your Windows 11 or Windows 10 computer using Windows Update. The opinions expressed above are the personal opinions of the authors, not of HP. While there make sure to update all other drivers including Chipset, BIOS, Display, Sound, Network, USB and all other posted drivers that are newer than the ones presently installed in Device Manager. From P00S4C-B2H: 17.4.75.250 to P00S4C-B2P: 17.4.77.400. There is no clear driver which labels itself as a thunderbolt . I cannot however see it in the device manager even when turning on 'view hidden system devices'. See your browser's documentation for specific instructions. After the updates install, restart your computer when prompted. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. When I click on the link for the G2 with Combo cable I get this message: Didn't find what you were looking for? Not for HP devices. The Go Back option is only available for ten days after the installation of Windows 11. but are not supported by HP. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Is your notebook plugged in and not charging? Having it to support existing signout flows. Ask the community. This package installs the software to enable Thunderbolt Controller 9A1B and 9A1D software and driver. Thunderbolt driver allows you to connect devices such as storage devices, monitors, other peripherals to the system, by using the Thunderbolt port. By using this site, you accept the Terms of Use and Rules of Participation. Select your operating system and version Select the desired files and choose 'Download files' to start a batch download. The dock is not designed for the consumer laptops. Third-party forums and websites might suggest alternative driver solutions or workarounds. If your computer is not tested by HP or the software and drivers are not available on the HP site for Windows 11, use Windows -, Include keywords along with product name. Windows 11 Support Center, USB connected printers don't print / not recognized. How do I get it out of this limbo and fully updated? Learn more, HP Support Solution Framework is downloading. Are there alternative drivers available? USB connected printers don't print / not recognized. I have plugged the thunderbolt device in and the laptop makes the noise to indicate that a connection has been made. Javascript is disabled in this browser. SHOP SUPPORT. Examples: "DeskJet 2130 paper jam", "EliteBook 1040 G3 bios update". I have also installed the Thunderbolt driver that just came out on Nov, 5th but still my thunderbolt ports are not detected (nor my eGPU). It let the firmware update complete successfully for the HP Thunderbolt Dock G2 to version1.0.60.1 Rev.A but also1.0.62.1 Rev.A. The information provided is provided "as is" without warranty of any kind. You will be given 2 or 3 prompts in a separate window. The Virtual Agent is currently unavailable. Please select the desired operating system and select Update to try again. That version wasn't on my support page but was on the HP Thunderbolt Dock G2 support page here:https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock-g2-with-combo-cable/21816261. That version wasn't on my support page but was on the HP Thunderbolt Dock G2 support page here: First Time Here? See your browser's documentation for specific instructions. Download and install the latest Realtek USB GBE Ethernet Controller Driver for the docking station. Fix Win10 USB Print issue. Didn't find what you were looking for? HP is compiling your results. Simply ask a new question if you would like to start the discussion again. Your session on HP Customer Support has timed out. Modify your browser's settings to allow Javascript to execute. I'm trying to install the firmware listed on my support page for the HP Thunderbolt Dock G2 version 1.0.60.1. Windows 11 Thunderbolt Driver Download Uninstall the current driver, then run the installer again. OK, lets get started! Identify Download Install Product Homepage Software and drivers for HP Thunderbolt Dock Choose a different product series Detected operating system: Windows 7 (64-bit) Choose a different OS We were unable to retrieve the list of drivers for your product. i tried the headphone with my other laptop and it worked fine. HP has scanned your product but currently has no suggestions for driver updates. That's the most recent driver listed on my support page, 17.3.72.250 Rev.A. It has been developed by Intel, in collaboration with Apple. The opinions expressed above are the personal opinions of the authors, not of HP. This page requires Javascript. Windows 11 Support Center, USB connected printers don't print / not recognized. Thunderbolt Control Center INTEL CORP Developer tools | (103) Free Get in Store app The Intel Thunderbolt Control Center may be required to be installed for your Thunderbolt port to work properly. Firmware cannot be installed. The TB app from Asus will not install on my system (install process just dies). https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. Read each recovery option carefully before determining which to use, because Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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