This is new, it use to work. This has worked fine for several days but this morning I started receiving continuous notifications every minute. My indoor camera does not have any issues hardly ever. But you can see what version your camera is currently on in the app, in the Camera Settings section. sorry to hear about this. The SimpliSafe outdoor camera won't blow your mind with features, but it does offer some necessary functions. SS sent me a replacement camera 6 weeks ago for this 3 minute problem. . $29.99 ea - 1 + Add to cart Outdoor Solar Panel Unlike system updates, camera updates are all silent and automatic, so you may not notice that they've been applied. Computers may be missing parts. Today at SafeHome.org, we're bringing you an original clip shared by ourSecurity Camera Expert, Jaime. I am having the same issue where if there is a motion at night, it records it and then starts recording every 3 minutes and sometimes it lasts till the morning. Duress Alarm. Here's what you can expect from it: HD (1080p) video; . That is, assuming that you're talking about the Indoor Camera, where the armed state is bound to the shutter setting. Like maybe a flag waving in the wind. SimpliSafe cameras record for 10 seconds if motion is detected, and if movement keeps happening, the cameras will continue to record after 10 seconds. SimpliSafe Entry Sensor (Pack of 4) - Window and Door Protection - Compatible with The SimpliSafe Home Security System - Latest Gen. $49.99$49.99. Not to mention the lower battery life. $4.99 per month for cloud storage plan (gives you recording capability*, 60-second motion-triggered recording, and 30-day storage) *Your camera will record if you have an integrated SimpliSafe security system with a monitoring plan (the $24.99/month monitoring plan gives you unlimited camera . More updates are of course on the way. I have 2 outdoor cams and don't have this behavior, and work as expected. Again, all else fails, call to troubleshoot. The SimpliSafe Wireless Outdoor Security Camera is 100% wireless and battery operated, with a charge that can last up to 3 - 6 months (depending on usage). Small enough to place almost anywhere Video Doorbell Pro clocks in at just 4.35 x 1.35 x 1.12 inches. Its probably a software issue. But you can see what version your camera is currently on in the app, in the Camera Settings section. I like that it definitely increases the sensitivity when set to "all motion", but I don't like that it makes it record outside of the set activity zones. (I have a friend who clicked on those grid boxes where he wanted the camera to cover, which is the exact opposite on how it works. Im having the same problem triggering every 3 min. Good luck. We'll be happy to help! so you've already tried simply power cycling the camera by taking out the battery, and reinserting. I had this a few times during heavy rains, https://community.simplisafe.com/conversations/wireless-outdoor-security-camera/getting-continuous-notifications-from-outdoor-camera-when-no-motion-activity/61dde3f2f0f05706cf714b02. Ive adjusted motion to almost nothing, switch the night vision and even took it down face in a corner with nothing going on. I would also add that the Outdoor Camera does use a built-in Motion Sensor that works like the one we have for the main system; that is, it works by detecting sources of heat that are moving around in the scene. I have two and they work fine. Both of mine do. Outdoor Camera Firmware 1.9 is currently rolling out gradually to all units, and it includes updates that may resolve some cases here. You can check in the Camera Settings page. I already have the motion set to medium, and people only, and still, it was recording. Sometimes my outdoor camera records me leaving home, but doe NOT record my return via the same route. @wumbe do you have People Only mode turned on? If you have set activity zones, than you must be connected. You can set them to record when motion is detected, or you can set a schedule for them to record at specific times. Given that many users already use the SimpliSafe security ecosystem, I wanted to research what they offered regarding outdoor security monitoring. When you release, it should reboot, and you can install it again from the app like a new camera. See everything outside your home with SimpliSafe's outdoor camera. Fits in anywhere, from condo to castle. It does not sound like your camera is behaving correctly. You can check in the Camera Settings page. I really thought Simplisafe would be much better than this. There are a lot of questions to ask, many causes which is why best to call support. Score Details. Local Recording, HD Resolution, Night Vision, Image Sensor, Frame Rate, Motion Sensor: About this item . Getting continuous notifications from outdoor camera when no motion activity, Outdoor camera keeps randomly detect motion at night. @folivertx I'm not sure you're seeing the exact same issue, since it sounds like the original poster is definitely still getting recordings. @peterjlee87 thanks for reporting. Discussions around our indoor camera, also known as the SimpliCam, happen here. After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated the network to default setting, which live view will still work. Dont release the reset button until the cameras LED lights appear. . You can learn more in our SimpliCam review. But during the daytime, records every car that passes. Quite a shame that I paid 160 + the cost of the solar panel for it only to realise that a lot of people have reported the same issue and there is no clear solution/software update for it. And you'll receive motion alerts, view pre-recorded clips, and harness all of this camera's features if you sign up for a cloud video subscription. >>you have the option to have the shutter closed when the system is in home or off mode, but it still activates & records if motion detection is on. @Woowee_oowee I have two outdoor cameras, both using the AC adapter so I don't worry about climbing ladders to swap batteries. Ditto for me. @peterjlee87 Agreed. It works much better. These outdoor cameras are terrible! Limits for Number of Outdoor and Indoor Cameras SimpliSafe's advertising says that with their Interactive Monitoring plan, you can have up to 10 cameras. SimpliSafe Video Doorbell Pro: Affordable but . So if you're getting ghost triggers, it might be worth thinking about heat-generating objects nearby. This item: SimpliSafe Wireless Outdoor Security Camera. SimpliSafe has an outdoor kit that consists of SimpliCam, which can be installed and used outdoors. Camera firmware updates are pushed to your device automatically. Nothing should have triggered them. For some users, this may be overkill, and you can change that duration in the settings. More are coming, so your Outdoor Camera will get better over time. I think it wont, which defeats the purpose of the camera if the alarm is triggered, right? There isn't any wind today. That may reduce these incorrect triggers significantly. If the system is armed in Home Mode, the only times you should be getting a recording would be when someone disarms, and when there's an actual alarm. Received message recording shut down due to critical battery low. No recording of the criminal. You can check if your camera is already updated by going into the Camera Settings section of the SimpliSafe app. But it could also be a problem with the firmware itself. @jean6600 camera firmware updates are installed on your device automatically. By default, recorded videos are only visible to SimpliSafe owners. SimpliSafe offers a variety of outdoor cameras, so you can choose the one that fits your needs. Mine rarely now record in error but it took some "tweaking" to get them there. Thanks! Edit: talking about the outdoor camera obviously. I disable motion detect, but it still kept recording. Ignores everything else. Im tired of deleting dozens of 3 minute clips every morning. If I am at home I can power cycle it and it stops doing it but it is not possible if I am away on holiday for example. Have you already power cycled the camera by taking out the battery and reinserting? For example, there isn't actually a SimpliSafe outdoor camera. Mine is corded, but I get this same problem constantly. Are yours on battery? A camera mounted on the house right under the gutter in Chicagoland is not a formula for success with the wind chill today at a balmy -2! That fixed the issue. Mine does exactly the same thing. Being at home doesn't mean that your security system has to take a break. Has anyone had issues with their outdoor camera recordingoutsideof set activity zones? Built to work in snow or rain and from -4F to 122F. The SimpliSafe outdoor camera was designed with reliability in mind. Additionally, the SimpliSafe outdoor camera can withstand extreme temperatures from -4F to 122F and is IP65-rated, offering dust and water resistance. Also, most of the time the camera records these 3-minute videos, these videos do not upload, so there is nothing for me to see. But it should have stopped when you disabled the Motion Sensing in the app. Outdoor Camera Firmware 1.9 is currently rolling out gradually to all units, and it includes updates that may resolve some cases here. Im experiencing this same issue and my cameras are on 1.7. SimpliSafe Wireless Outdoor Camera. ive tried to change settings to no avail this has happened severall times i'm tired of pulling the battery! Is there anything else to try or is the camera defective? Have you put the battery back in since then? (In heavy rain, my front camera has been fine but the back yard camera recording every few minutes. Ive already called Simplisafe a couple of times about it. Ive only had them installed for two weeks and there are constant issues. Though it is especially concerning that you're still getting triggers even when the camera is facing a wall, so there couldn't possibly be any actual triggers. It has an ultra-wide 140 degree field of viewso you can see what happens on your property, 24/7. I would actually recommend that you reset that camera by holding down the button on the top for 16 seconds. Depends on lighting conditions, tree limbs in the wind moving etc. If still an issue call support. The SimpliSafe app lets you monitor your doorbell for free, but for video recording, you'll need a cloud storage plan. Security Systems Outdoor Camera Indoor Camera Video Doorbell Pro Smart Lock. Additional comment actions. I took packet traces from the WAP and when the camera disconnects from the Simplisafe internet server it is the camera sending the disconnect. [24/7 Recording] 1080P Wireless Home Security Camera System, 4 x 2MP Outdoor Bullet Cameras + 8CH NVR, CCTV Camera Set for Smart Motion Detection, Plug & Play, Remote Control, IP66 Waterproof . With 1080p HD resolution, it can zoom in up to 8x, so you can see details like license plates and faces from up to 15 feet away. Unless your cameras are easy to get to and you have nice weather year round, I do suggest the AC adapter or solar panel options. The same trick doesn't work for outdoor camera though. Where do you put the SimpliSafe outdoor camera? Have you already power cycled the camera by taking out the battery and reinserting? After youve released the button, wait for the camera to finish resetting. When your release, it will reboot, and you can set it up again through the SimpliSafe app. I like the new camera and the privacy shutter however there are two big flaws: 1. . So I charged and replaced battery again but camera still saying need to recharge battery. The audio quality is good, and recordings can be easily accessed and played back. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. In early April 2022 there was a system update, but Ive not seen a camera update. I would suggest resetting your camera, in case it's a software issue. I have a new update on this issue. That is, assuming that you're talking about the Indoor Camera, where the armed state is bound to the shutter setting. Sorry, but thats the real world. Version 1.9, with stability and performance improvements, is rolling out now. In the world of home security, outdoor monitoring can be just as important as indoor security. . Started at 3:00 am, getting notification every 3 minutes. Nothing blowing in the wind. Highly recommend you use the AC adapter or the solar panel. But users can explicitly opt-in to the company's subscription-based monitoring service to make alarm-based recordings visible to. We'll be happy to help! No recording of the criminal. I put in a fresh battery and it all stopped. >>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app. If you have any questions or concerns about these updates, please. If I turn notifications off for a while and then back on, it will stop. From there, you can select a new duration in 30-second increments. Maybe outdoor lamps or vents? The video footage is limited to short clips recorded when motion is detected. show more info. @halestroy so you've already tried simply power cycling the camera by taking out the battery, and reinserting. So you mention that you've already taken out the battery to shut it down. To optimize battery life, SimpliSafe Outdoor Cameras enter a "deep sleep" mode when not in use. SimpliSafe also offers professional monitoring for its security system customers with an interactive monitoring plan that allows you to monitor your SimpliSafe video doorbell camera using your security system. If yes, no connectivity issue. It was recording absolutely nothing moving. >>however, if motion detection is off, will it still record when in away mode?? Unlimited Camera Recording. The Outdoor and Indoor Cameras of this system do need an internet Wi-Fi connection to work; however, the rest of the system DOES NOT need Wi-Fi to function. Now, the replacement camera has started doing the same thing. We've made this change to improve customer privacy, as well as to decrease the number of events your system captures each daymaking it easier for you to see events and recordings of what matters the most! In the past, SimpliSafe gave its users the option to buy a "wet suit" for the indoor cam so users could use it outdoors. SimpliSafe used to offer the flexibility of several different cloud recording plans. When you release, it should reboot, and you can install it again from the app like a new camera. $29.99$29.99. Discussions around our indoor camera, also known as the SimpliCam, happen here. Pros: MSRP $170.00. I'll relay to our engineering team for further investigation. A few questions, but at this point let me jump to the end and recommend a call support to trouble shoot. If your camera is already on 1.9, and you're still seeing this issue, please let us know here. I got up at 6:30 am and removed the battery from it. You will be alerted by notifications when your battery is low, and you can check the battery status at any time in settings. At 3:00 am today one of my outdoor camera starting recording every 3 minutes. Though you're right, there should be no difference in the camera when powered by AC, versus on battery alone. regardless of how your Outdoor Cam is powered, it will still need to connect through WiFi. This seems to have corrected the issue for the most part. Snowing? Head into System Settings, scroll down, and then select the "Siren Duration" option. So if you're getting ghost triggers, it might be worth thinking about heat-generating objects nearby. So in response to customer feedback we've made a few changes to the way SimpliSafe cameras record events. If it is connected, your outdoor cam should pick up activity (someone walking by for example) up to 30 feet. In the meantime, we suggest (if you haven't already) setting your Outdoor Camera to People Only Mode. Let me know if you have any other questions, or need further assistance. That's a little odd. I am having the same problem with my outdoor camera. I've had both of my outdoor cameras do the exact same thing. Rugged and Rechargeable The SimpliSafe wireless outdoor camera features a white cylindrical housing with an IP65 rating to protect the camera from water and dust. What you need to know Camera Detected Motion. Though it is especially concerning that you're still getting triggers even when the camera is facing a wall, so there couldn't possibly be any actual triggers. You can do that by pressing the button in the back of the Outdoor Camera for 16 seconds. With a built-in spotlight and HDR imaging, you can see what's happening in full color day or night. It will record every three minutes exactly. Cameras make a recording when the system is armed or disarmed regardless of the privacy shutter settings. I viewed every single video and there was nothing in them other than my yard. I still get occasional phantom notifications and sometimes it does not alert at all when someone walks right by it. Also, with one unit doing this, it could be defective, where SS will replace it at no charge under the 3 year warranty. Nonetheless, SimpliSafe is a solid choice for homeowners and renters alike thanks to lack of monthly fees and . The Outdoor Camera Home Security System comes with a Base Station, a Keypad, three (3) Entry Sensors, a Key Fob and two (2) Outdoor Cameras. No luck. I should note it was down to 60% so I would take the "3-6 months' with a grain of salt, although there have been at least 2 firmware updates that may have improved performance. About 20 per hour. First, if you stand in front of the outdoor cam, can you access it with your phone app to see yourself on a live stream? do you have People Only mode turned on? If you call support, they should ask for you to download some clips and to send them or upload them where they can review. You can check if your camera is already updated by going into the Camera Settings section of the SimpliSafe app. Again, all else fails, call to troubleshoot. Both of mine do. From a spec standpoint, the SimpliSafe Outdoor Camera covers most of the bases, although it depends on a connection to a third-generation SimpliSafe base station and keypad and cannot. Yes, I have the battery back in. It is extremely annoying to have the spotlight switch on every few seconds while relaxing on the patio with the alarm off. Keep watch day and night with the SimpliSafe wireless outdoor security camera. 0. I'm not sure you're seeing the exact same issue, since it sounds like the original poster is definitely still getting recordings. The SimpliSafe system has two-way audio on all of its cameras. You can do that by pressing the button in the back of the Outdoor Camera for 16 seconds. My back door outdoor camera started doing this yesterday. SimpliSafe Outdoor Camera, or SimpliSafe Video Doorbell will record, store, and save motion clips to the cloud, allowing you to review footage of break-ins after the fact. So annoying and frustrating! The same thing happened to me. Welcome to the community! Come on SS, get this problem resolved!!!!!!!! While both are now on AC, my first one had the battery for several weeks and it lasted through that fine. thanks for reporting. Im having the same problem. It features two WiFi antennas to ensure a strong connection with your router so you never miss a beat. Using connection check strong signals and speed okay. I have the sensitivity set to low and "people". The outdoor cam costs $169.99, which for an outdoor camera is a great price. Drives and operating systems may have been wiped or removed and passwords are unknown. Still went off every three minutes, despite turning off the motion detection. Cameras are set to normal sensitivity, people only, the person must have walked across the field of view, connectivity tested this morning, and it is . @davey_d@How many times will we need to reset the camera! I am so tired of dealing with these outdoor cameras! So the Captain is right on the first bit - looking for possible issues with bandwidth and connectivity. I have two of the units and work great. This process can take up to 10 seconds. It should NOT record if the system is OFF. It might help to perform a reset, just to clear out the software and start fresh. The camera had this issue just yesterday(. No, SimpliSafe cameras do not record all the time. Maybe outdoor lamps or vents? That is, of course, assuming that there really is nothing triggering the motion sensor. SimpliSafe cameras use event-based recording - Both the SimpliCam, SimpliSafe Wireless Outdoor Security Camera, and the Video Doorbell Pro record short clips of video when they sense motion and then store that footage in the cloud (as long as you have a video recording plan). Phones and Tablets are of unknown condition and may have Unknown Carrier, May be Locked, or have an unknown password. Hm, okay. camera firmware updates are installed on your device automatically. Wireless Outdoor Security Camera An ultra-wide 140 degree field of view in HD color night vision and a spotlight that shines when there's motion. Starting March 5, 2021, recordings will no longer be triggered when arming your SimpliSafe system in either Home or Away Modes. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. It will also need to be within 25 feet of a power outlet. We've lost this part of recording due to some internet issues with your camera". The company just started offering an outdoor outfit for its indoor camera. Now, last night, one of my cameras was going off every three minutes. So the Captain is right on the first bit - looking for possible issues with bandwidth and connectivity. How about a hard reset? SimpliSafe does not currently Continue reading Can SimpliSafe Cameras . What version of the firmware do you have? 24/7 Police, Fire & Medical Dispatch. What version of the firmware do you have? Simplisafe cameras do have audio recording capabilities. So you won't have to wait for a motion event to be captured in order to see what's going on. I do, some don't, that's the way it works. Clear nights on both nights. Also, did you go into the app, go to the outdoor camera settings and trouble shoot based on what light colors and the state of the light (flashing, steady) on the camera? You guys need to update your camera system or something. Our engineering team is aware, and is working on a fix - targeting the next firmware update. SimpliSafe (DS) Videos . There have been two so far this year. And also depending on the angle, it might be having trouble discerning 'people' shapes. But SS doesnt care, the same that they dont care about their door lock not responding issues. The Outdoor Camera is designed to keep recording for as long as there's motion in the scene - so it might have been triggered by something thatlooks like a human to the AI. Press and hold the reset button for about 20 seconds. I just installed an outdoor camera yesterday. This change will affect both SimpliCams and Video Doorbells. The two SimpliSafe outdoor cameras I have installed recorded nothing overnight, but they recorded me and the FedEx guy just fine in the same place yesterday evening. Plus you can use the SimpliSafe App to get 10% off future add-on devices while you're subscribed to Interactive Monitoring! Your privacy and security are our top concerns. It's especially useful if your camera watches over high traffic areas, like a busy street. The two SimpliSafe outdoor cameras I have installed recorded nothing overnight, but they recorded me and the FedEx guy just fine in the same place yesterday evening. Cameras are set to normal sensitivity, people only, the person must have walked across the field of view, connectivity tested this morning, and it is . It also doesn't record/register movement to people walking on the sidewalks either in the daytime or at night. Finally removed it from the system its useless to me when im not home to fix it what a waste. April 7th) and it keeps "detecting motion" every few minutes or so. The Connection Check tool in the SimpliSafe app will help determine if the camera is getting a good signal where it's located. From their support article, found by googling "reset simplisafe outdoor camera" without the quotes: You can also try hard-resetting your camera by pressing and holding the button for three seconds. Base station has latest update. the Captain has some excellent advice. Last night I received over 170 notifications over a nine hour period. The company now offers just one, for $9.99 a month. I have an Orbi Pro mesh system and a . I had to change out both of the camera batteries at that time, because they depleted themselves taking phantom videos of absolutely nothing. After one night the battery is already dead. As SSs outdoor camera is designed to operate either on battery or plugged in, Im sorry to say, but your idea is totally moot. Keep your camera fully charged at all times with a 25ft IP65 water-resistant cable and outdoor rated power adapter. I have already reported this issue to our dev team, but we'll send it up again to let them know it's still happening. On the camera itself, it has a blinking blue light, showing that it's currently in record mode. I have a new outdoor camera above the front door. I took the battery out and put it back in to force a "reboot" of the camera. Sometimes my outdoor camera starts recording a package delivery late just catching the guys back as he's leaving. @captain11 I can only speak for myself, but I have seen no updates for the SimpliSafe outdoor camera. @tammied13 sorry to hear about this. If so, it wouldn't be able to catch you if you were driving in, versus if you were walking in. not the street). SS should stop selling the cameras, when they know there's a built-in problem with them! Do SimpliSafe outdoor cameras have audio? Outdoor camera has ver.1.7.3.312 All has been working well but in the last few weeks the outdoor camera does not record videos (Says No Video) or only records a few seconds. The Simpli cam is designed to be used indoors. I had solar panels connected, so the batteries were fully charged. No, SimpliSafe does not provide an Outdoor Camera for Outdoor use, but it provides a solution to this problem. @davey_d Do we have to wait on the new firmware or is there a process to get it quicker. I want to get 6 SimpliSafe Wireless Outdoor Security Cameras, plus 4 SimpliCam indoor cameras, for a total of 10 cameras. If you click on a grid box, that is excluded from executing a motion being seen to stop recording. Works with the most common doorbell wiring Compatible with any 8-24V AC transformer. @davey_d How do we download this update to the camera? I would also add that the Outdoor Camera does use a built-in Motion Sensor that works like the one we have for the main system; that is, it works by detecting sources of heat that are moving around in the scene. And also depending on the angle, it might be having trouble discerning 'people' shapes. . The shortest duration you can choose is 30 seconds and the longest is eight minutes. Interactive plan: $24.99/month- This is the plan you'll need if you plan to use any video in your home security system with SimpliSafe. The Outdoor Camera does capture motion events, but you'll also have the ability to view the live stream of it from the SimpliSafe mobile or web app. SimpliSafe cameras are high-quality and get the job done, but there aren't many choices. @jaimelogeman Let's try to determine what is different with our cameras. For me, if its beyond the sidewalk next to the street, don't care, so they are excluded. Really hope that the devs are looking into creating a fix rather than just collecting complaints. I would think it should record "all motion" inside your activity zone parameters, but no idea why it would start recording outside of my marked zones?Has anyone else experienced this issue and found a good fix? I also tried narrowing the vision field. Amazon.com: SimpliSafe 7 Piece Wireless Outdoor Camera Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant . @captain11 Clear night, no rain, no wind, temperature about 24 degrees F, camera connected to solar panel. If your camera is already on 1.9, and you're still seeing this issue, please let us know here. Item Description: Translate description Simplisafe Outdoor Camera Home Security System (873758) (All Computers and Electronics are untested and sold AS-IS.
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