And how it's important to make it right with the customer. Sincerely, responsibility to pay all applicable duties, taxes, & brokerage fees. It would have been nice to see a concession on CARiDs part. How can you advertise "easy returns" if you penalize people for returning something that they are not happy with? Want to track your order or check on its status? The refund is being processed. There are a few important things to keep in mind: So I would highly suggest looking at other options. Be careful, horrible company,horrible customer service. Poor customer service. Hopefully this is an isolated case as UPS was always great with our deliveries! Just noticed they were charging me twice $14.17 for shipping. While warranty claims are specific to each manufacturer, CARiD will administer all warranty claims so that it may be as seamless as possible for our customers. 230$ from ups customer service representative was uneducated on every aspect of the call said we have to pay to return it and pay the 120$ shipping charge! Carid sold me used shocks. how can a company with this poor of reviews remain in business? Dear Bryan, 5 stars 1775 1 star 1320. i am concerned you may not be as you claim. Warranties on products are offered by the manufacturers, and each manufacturers' timeframes, terms and conditions, and schedules vary. Any product that was used or fully/partially installed is non-returnable. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems.CARiD ranks 16th among Auto Parts sites. Sincerely, Shipments to Canada as well as all other international destinations are subject to additional shipping charges which may not be captured until after the order has been placed. Then I was informed that when I returned the item, I would also have to pay THOSE shipping costs as well. In some particular cases, if the return period has passed just recently, we can still check if the product could be returned as an exception. It's ironic that carid states they take bad reviews seriously and treat it like an emergency. According to the screenshot you've provided - the price for the product itself without a discount is $141.95. Looking forward to your answer! Want to track your order or check on its status? Dear Malcolm, All rights reserved. Anyway, the mufflers are on their way back to the manufacturer. As simple as 1-2-3. We would appreciate an opportunity to look deeper into the issue. When that didnt happen I called repeatedly. Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. I bought two gas tanks for my truck, they only shipped one with both tracking numbers attached to it making both show as received. Thank you for sharing your experience with our store! 5,519 Followers. At CARiD we make returns and other client services as easy as possible. So, CarID is actually a GOOD company that DID take care of my problem. I just want my package!!! Products that are oversized must ship truck freight / LTL which differs from ground shipments. Please call our Customer Service team at 800-505-3274 ext 82. They deduct $12.99 for every item you return, even if you ordered them together. Seems contradictory to me! Refund not come back to me The opportunity to save is not common. Order a set of rims and received a set that was not what I ordered. I clarified that I ordered the correct part # for my vehicle, and now they are claiming that no error was made on their part or the manufacturer's so they are deducting the shipping AND restocking fees from my refund. Failure here was very poor customer support and not understanding the need for immediate replacement. Just enter the information below, including your Order Confirmation Number (provided to you when your purchase was originally made). It worked for four days then failed. I purchased 4 wheels for our 2019 chevy 3500 dual rear wheel truck we received all 4 wheels all product numbers were correct the tire shop removed the wheels nothing looked out of line so they mounted the tires when installing the wheels 3 fit and 1 had a smaller hub hole on the rear wheel by 1/2 inch nothing anyone would have noticed before mounting the tires when i contacted Carid they stated they would not warranty the wheel because it had a tire mounted that has to be 100%BS because the wheel is defective will not fit anything we took picture and showed the size difference to no avail. I am contacting my credit card company today to file fraud charges. It's consistent with most reviews and now you don't even properly research before submitting a response. Our Customer Support Is Here To Help Live Chat 24/7 Chat Now Call Us (800) 505-3274 (Optional) Include a photo to illustrate your review of CARiD's order changes & cancellations, Yes. Called the next day and was informed it was too late to stop shipment and would not get my shipping costs back. Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused. Providing any reason which isn't a result of a CARiD error. Carid Reviews | Read Customer Service Reviews of www.carid.com Vehicles & Transportation Auto Parts & Wheels Auto Parts Store Carid Carid Reviews 6,192 Average 3.2 VERIFIED COMPANY www.carid.com Visit this website Write a review Reviews 3.2 6,192 total 5-star 72% 4-star 7% 3-star 1% 2-star 2% 1-star 18% Filter Sort: Most relevant CU Customer Parts received looked correct. The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and to report defects/ flaws if located. Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused. You can try sending Bank of America a message through its Facebook page. All manufacturer names, symbols, and descriptions, used in our images and text are used solely for identification purposes only. Looking forward to your response! The company left an official comment on this complaint. Please, email me with your order details at jena.ra@carid.com, so I could look deeper into this issue and check for additional compensation to cover the inconveniences. In that e com site from where you purchased or physical store. Get answers from the CARiD staff and other customers. Click the checkbox next to every item you want to cancel in your order. Their knowledge of Automotive parts is decent but customer service is lacking. When will I get my eCertificate or Samsung Credit? I ask why does one lamp work? This is getting to the point of insanity and Im very fed up with carid amd I'm getting very angry at the lack of response and professionalsism of caid. Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused. Please accept our apologies for the situation with your order, and for the frustrating experience you had. Sincerely, They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. CARiD has a consumer rating of 2.74 stars from 4,668 reviews indicating that most customers are generally dissatisfied with their purchases. We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work. 745 Following. Water over the dam. Products used:Purchased Suspension air compressor and air shocks. We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible. What's CARiD's cancellation policy? However, once you have received your order, you may return or exchange any . YOU?? Dear Sean, Looking forward to your response! We are sorry to know about your unsatisfactory experience with our store. View the, Yes. They could screw you for each one returned! Please note that products must be in the original packaging and there are additional requirements for products that ship freight. 10 days later was told that they are Back Ordered, for more than a month away. Pros: CARiD Review. The main product categories include automotive repair parts, wheels and tires, as well as aftermarket performance parts and accessories. Some products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. Sincerely, They claim it's a shipping issueI'm not sure how orange peeling happens through shipping but thats their logic. This is not a question of a correct item being damaged in transit or the buyer selecting the incorrect item. Skip forward 1 week later, and I call them again to ask where my money is. Installed the "new" starter and it worked once before failing. Thank you for paying your attention to the reviews posted for our store. If former you can track your order and there must be an option on site / customer service for cancellation. The atmosphere in our office is professional but upbeat. Do yourself a favor and stay away from this company. I had the same experience. You may be able to cancel your order as long as it hasn't already shipped or is marked as a non-cancelable or non-returnable product. Please be advised that the returns, refunds or exchanges under this section do not apply to warranty claims. The Boss has put CARID on our Do Not Use Supplier List. Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused. Some parts did arrive in a few days. Go to Your Orders and select the check box next to each item you want to remove from the order. Step 1 Call the company you ordered from and inform it you want to cancel your order. Check CARiD's website to see if they have updated their order changes & cancellations policy since then. We researched this on Feb 20, 2022. Looking forward to your response! I was told possible ship date 9/26/22. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I would rather go to eBay or somewhere else to buy parts. Yes, CARiD does allow order changes & cancellations. Check Status Still Need Help? You even offered a $15.00 gift certificate for the delay. Please accept our apologies for the situation with your order, and for the frustrating experience you had. You can find more information on how warranty claims are processed by clicking here. Dear $#*! They tell me that the wheels are available but that they cant tell me when, if ever, I might get them, and they will not make a refund. Order Status: (800) 505-3274 Customer Service: (800) 505-3274 Local: (609) 642-4700 Fax: (609) 964-1983 Our Address CARiD.com 1 Corporate Drive, Cranbury, NJ 08512 USA Email Sales: sales@carid.com Order Status: status@carid.com Support: support@carid.com General: info@carid.com Sales Hours Mon - Fri: 12am - 9pm EST Sat - Sun: 10am - 7pm EST Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems.CARiD ranks 20th among Auto Parts sites. The next day I get an email the item is shipped. Enter Carid Order Tracking number in following web tracker tool to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date details quickly. Once the refund has been issued a confirmation email will be sent. Consumer Relations Department at CARiD.com. We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible. Go to a local shop and get a quality product with a warranty. In the event that a shipment is refused by the recipient, please note that all additional Reroute & Return To Sender costs will be deducted from any applicable product refund. Consumer Relations Department at CARiD.com. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats. After I argued on the phone because they started complaining about having to do the cancellation! Their website specifically says fitment guarantee. View the, Yes. In this particular situation, unfortunately, we cannot proceed with returning the product since the return period has expired. 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