We do not claim our questions will be asked in any interview you may have. Be open, and honest. Make a list of jobs you have done in the past and try to think of how you went above and beyond for a customer. It is also the most dreaded question of all. There are some things that your resume cannot do. With proper preparation, you can perform well in your interview. Flight Attendant Interview Questions & Answers September 9, 2022 They work with young, intelligent, and attractive people while assisting passengers in reaching their destinations safely. Upon completion of the training program, new flight attendants are also given a one time $1,000 bonus. By the end of 2022 Delta expects to have a total of 4500 new flight attendants. Talk to the interviewer about the ways you feel you would benefit from this position. The interviewer would like to see that you are wholeheartedly interested in working for United Airlines. What would you do if you witnessed someone doing something wrong? Do not talk about personal or destructive conflicts, for example when you blamed someone for some mistakes (or they blamed you), or when you argued about some personal stuff. As you progress in your career, you can expect to earn quite a bit more. United Airlines Headquarters is located in Chicago, Illinois. How did you handle the situation? The best way to discuss your salary expectations is to use your current earnings as an example. They also offer a great training program, pay well, and have great benefits. Perhaps there is someone at work who tries to intimidate others. United Airlines top competitors include. Such an answer makes sense in many life situations. My ultimate goal is eventually to train others in the airline industry. State you have excellent communication skills which will allow you to work well with the customer and other crew members. Numerical Ability - 10 Min: Logical, numerical relationships. Human resource professionals now include these types of . How do you feel about being away from family, friends, or beloved pets? Is this particular position a good fit? We all know this is not a Monday to Friday job so tell them you have no problem working the hours United Airlines assigns you. As such, make sure you have a very neat and clean appearence at the interview. Talk to the interviewer about what makes you a stand out candidate for this role. Once again, you should refer to customer service. Speaking a second language is a huge benefit as United has a large domestic and and international route network with a large presence in the Asia Pacific region. Neat Appearance: You must make sure to look the part of a flight attendant while interviewing for the job. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable. As a representative of United Airlines I would embody the brand everyday with dedication and enthusiasm. United Airlines is among the largest airlines in the world, offering robust employee training and a plethora of growth opportunities. How Long Does the American Airlines Assessment Process Take? Thank you for checking it out! United has 2 classifications for flight attendants: Reserve and Lineholder. If you could do anything over, what would you do, and why? He is the founder of InterviewPenguin.com website. Also, make sure you the room you in is tidy. The interviewer is looking for more information on your traits vs. your integrity. More experienced flight attendants with 5+ years of experience usually make more than $40/hour. Forgot your Username or Password? Its a complete guide to help you become a flight attendant with no experience. They have to be able to picture you doing the job. United flies to six continents, and not everyone onboard speaks English. Contact us here. Or the responsibility you carry on your shoulders. You dont want your interviewer to loose interest. I value group goals and achievements as much as individual goals. What are your hopes and expectations from your time with United Airlines? Learn more here. Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals. Workplace relationships are essential to nurture. I have gained a lot of patience in challenging situations and learned to not get stressed out or overwhelmed in a stressful situation. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful. Operating the third largest fleet in the world, and flying to more than 200 destination is almost 50 countries, the company continues to set the bar for the industry standards, especially in the United States. Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please. Although some of the requirements are set by the FAA for all flight attendants, there are also some that are specific to United. Sure, you may spend much less time with your friends back home. They have over 88,000 employees as of 2019, which includes over 20,000 flight attendants. The United Airlines tagline is 'Fly the Friendly Skies.' For example, suppose you spent time on your lunch hour with your colleges. If selected, then you have to clear drug tests, background checks, etc. Email us at JobAccommodations@united.com if you're in need of such an accommodation. We shortcut the hiring process from months to just weeks, many of our students are interviewed while they are still in class and receive multiple job offers. The United Airlines flight attendant training process is a bit of a mystery for those who have not been through it. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. With enthusiasm I told them my story and why it was my best day. Today I'm explaining the whole process after passing my American Airlines Flight attendant interview. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Say you have strong multi-tasking skills which will allow you to handle a wide variety of situations while in continuous contact with the public. Compare the two lists and state your best or greatest strength that is found in both lists. Reserve is the title for newer flight attendants while the lineholder title is reserved for more experienced flight attendants who meet certain criteria. , United Airlines Flight Attendant Guide (Salary, Schedule, Hubs & How To), become a flight attendant with no experience. The following 5 tips will be fundamental to your success at the Flight Attendant interview for any of the Worldwide Airlines, including:. The purpose of this page is to help you prepare for your job interview. My best work day was when all my students understood the course work and it was displayed in a 98 percent passing. Its good to be aware of them and have a healthy level of respect, but you definitely arent scared. I interviewed at United Airlines (Houston, TX) Interview It was a nice process, very straight forward. If you are looking for United Airlines Interview Questions you have come to the right place. That is a designation many companies work hard to earn. Our interview questions and answers do not represent any organization, school, or company on our site. Finally, you are at United! Providing unmatched and innovative customer service in the process. We do not have advertisements on our pages but we do try to make money through paid-memberships. This skill is a great help when it comes to customer service and sales. I feel that what United Airlines offers is a strong . Very good answer re: valuing group goals/treating others with respect/respecting diversity. Yes, prior to this interview, I was a flight attendant for a regional airline and have dealt with the stresses and achievements you typically see in this industry. The next round is an On-Demand video interview via HireVue. Youll also likely have to take whatever shifts are available including flights on weekends, evenings, and holidays. Think about what you enjoyed about some of your relationships with past coworkers. Show them that you personify these qualities. These dollar amounts are what existing flight attendants self reported, so they are assumed to be accurate. Pin This For Later. Do you mind working irregular hours and on holidays? If you are shortlisted, then you will be called for a face-to-face interview. Can you admit making a mistake? They are traded on the New York Stock Exchange as UAL. How would you deal with an upset customer? Odds are the interviewer has reviewed your resume and has already gotten a feel for you and knows which skills you lack. You must be able to pass the criminal background check and may even be asked to present one in your interview. Their corporate headquarters is in Chicago, Illinois. United Airlines Interview Questions by Role. Their fleet is currently made up of almost 800 airplanes. Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Employment sites let employees rate their experience working at airlines like United as a flight attendant. 40 graduating flight attendant classes are scheduled this year alone. We do this by creating interview questions that we think you might be asked. Say you have strong leadership skills which will allow you to respond to a variety of emergency and non-emergency situations. Once their order comes up and its ready, my co-worker who was on bar role that night starts making the customers drink. Have a question or concern? and that was that. Last but not least I will treat all coworkers equally and with respect.". However, big brands do always survive, and United Airlines is not an exception to the rule. Spanish, French, and Chinese are especially helpful. One of the colleges was very negative and as a result, made others negative which resulted in many changing jobs. Flight Attendant Interview Questions (With Example Answers) Customer service is a broad field. United Airlines prefers everyone looking to apply start by visiting their career site. If it was something serious, however, or if you saw them breaking the rules again, despite your recommendation, youd report them to the managers, regardless of the relationship you have with them. Instead of letting the conflict escalate, however, you discussed things in a calm way, and eventually came to a compromise. First a small video and slide show on a monitor providing a presentation with all the info you need including pay, scheduling, all bases, etc. Try to think of a situation that does not show a personal weakness. Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. Take a look at the career growth options with the company. Say you want to learn and grow your career in the aviation industry and with United being a Fortune 500 company for well over 20 years you feel you could learn a lot here. The United Airlines flight attendant video interview is a pre-recorded interview with HireVu. Make a list of your greatest strengths and then make a list of required strengths found in the job description. United Airlines Video Interview You would prepare for a video interview the same way you would prepare for a regular interview. Experienced flight attendants make money money and can pick the flights and schedule they would rather have.. For more detailed info on how flight attendant schedules work, see our guide on it here: Flight Attendant Schedules. Airlines will always have strict safety protocols. United Airlines is the third-largest carrier by revenue in the world. However, with a small bit of preparation, you can ace the United Airlines Interview. You must be looking for preparatory interview questions for United Airlines. "What are your weaknesses" is one of the most popular questions interviewers ask. United Airlines says on their website that they offer more than just a paycheck -- they give you opportunities to explore the world. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show United Airlines what I can do! They told you great things about the collective in the workplace, employee benefits, career growth, anything else. Avoid speaking poorly of anyone and be sure to end your response on a positive note. It doesnt matter if you interview online or face to face, these ten questions can make your head spin, especially when you do not have a lot of experience with interviewing for jobs. And, do you care about every little detail, just as an excellent flight attendant does? If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). The most competitive candidates are invited to their Executive Offices in Chicago or Houston for final evaluation. Think about your relationships with coworkers, past and present. First Aid and CPR training is a requirement for many roles in the airline industry. ", "I have a strong ability to lead teams of people no matter their background or personality. In 2012 United and Continental merged their airlines. I tried to be as helpful as possible and learn from them as well. Name a situation at work you wish you handled differently? Interview Questions / Answers All Companies United Airlines Flight Attendant Interviews Applied on the 29th of Sep 2016. Or a situation when you suggested some improvement to this or that process, and as a result helped your employer to save money. Read and study the following tips before downloading a copy of our Flight Attendant Interview Questions and Answers guide: Tell us about experience at work you are most proud of. Perhaps you fly with them often and enjoy the experience immenselynow its time to move to the other side, helping them to deliver such an experience to the customers. Mention you have great attention to detail which will allow you to ensure the safety and comfort of our customers. Showing off your fabulous personality is one of them, for instance! I am a people person, and my customers come first without compromising company protocols.". Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within United Airlines. Think about that one person at work who is seen as hard to please. There are many factors that determine this bonus pay including things like the corporate profitability and individual performance. The list of their current hubs is: As a flight attendant working for United Airlines, you will likely be based out of one of these hubs. How do you react to this kind of shift in priorities? I also worked in the hospitality industry while living in Germany helping guests travelling from across the world. Sample Answer United Airlines is the third-largest carrier in the world in terms of revenue. This common interview question is asked to gauge your understanding of the job and your suitability. Personality and character are two very different things. A clean criminal record is a must for all airline related roles. For sure youve experienced your fair share of conflicts, and certainly they had all kinds of outcomes. United Flight Attendant Training Program United Airlines currently offers a 7 week long training program for new flight attendants. The application process for most airlines is intense. On some flights it can be less than 20% of passengers. Uniteds 7 week training program includes training on a variety of topics including customer service, passenger safety, aircraft specific training, Deltas culture, and more. You can be in touch, and thats enough for you. "My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. At the same time, however, safety rules go first in the clouds. Tell us about a difficult customer service experience? Have a look at one of our popular eBooks, Get Onboard Guide on How to Ace your Flight Attendant Interview, and streamline your preparation with multiple brilliant answers to 30 most common flight attendant interview questions. Is there anything else youd like United to know about your qualifications? Provide examples to the interviewer on times when you have shown dedication on the job. * May also interest you: How to dress for an interview? Say you would deal with an upset customer in these four steps. Special Tip: Want to stand out from your competitors and shine in your job interview? If you are familiar with United Airlines before your interview, you will likely know a little bit about their goals when it comes to customer service. When I once had to work with a new crew I made sure I was friendly, open and observed the way everyone worked. Below are the scores for these airlines, including United. Discus with the interviewer your experience working in customer service based roles. Ensure that you mention accurate information to assure the interviewer that this is not your first time interacting with the brand. United Airlines is the world's third-largest airline when measured by revenue. You can also add any previous experience with working in customer service, or some seminars and trainings you went to. Make-up: Make sure you do your make-up before the interview. A lot has change in the airline industry since the outbreak of covid-19 pandemic. Along with their subsidiaries, they fly over 4900 flights per day. InterviewPenguin.com Your best job interview coach since 2011. If an in-flight emergency occurred, would you know what to do? Once you finish your description of the situation, you can add that youd love to provide the same level of service to the customers of United Airlines (do this especially if you apply for a cabin crew position). There are many options for communication software and messaging applications. United Airlines has been dedicated to their customers for over a 100 years, delivering each customer safely to their destination whether that be international or regional. Once you are in the top 10% of flight attendants at United Airlines you can expect to make over $64/hour. You would prepare for a video interview the same way you would prepare for a regular interview. American Airlines Flight Attendant Hiring Process 1) Online Application 2) Online Assessment 3) Video Interview 4) In-Person Interview Tips for the Face-to-Face Interview * Special tip: You can download the list of questions in a one page long PDF, print it, and practice your interview answers anytime later: Each job has some drawbacks, and when we talk about airline jobs (especially cabin crew and pilots), this is something many employees find hard to bear. He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Describe a time you had a disagreement with one of your colleagues. This means youll often get less than 72 flight hours per month. Try to end the interview on a high note. It can be the fact that all eyes are on you, and the expectations of passengers are higher each year (and the same is true about airlines). They also provide a $140/week stipend to cover other expenses you might incur. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them. Why do you want to work for United Airlines? State you would be proud to work for the first U.S. airline to publicly commit to reducing greenhouse emissions 50 percent by 2050 and admire Uniteds goal to become the worlds most environmentally conscious airline. I would encourage you to dive a bit deeper into your leadership and team player qualities, since 'leadership' and 'team work' are very common responses. One time I was picking up this woman to go to the store and i came to her back door because that was the closest to get to her house from where my car was parked. Feel free to read through that article here. How does this position fit into your career goals? Do you learn from your mistakes? What can you tell us about United Airlines? This is a question that asks you for a specific example of a situation you have been confronted with and an explanation of how you resolved it. Answer: One of the most common types of interview questions you will encounter during an interview is the behavioral type (or STAR) question. Qatar. They have positions available in many cities and hubs around the country. From STAR format, to how you should formulate the answers to all of . State you are a self-starter and a team player which will allow me to work well independently or in a team. Lastly, my experience as a military spouse has given me the depth and perspective one would need interacting with other customs and cultures. Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. And when i have time, I will hang out with my friends. United Airlines pay for flight attendants is very competitive with other major airlines. Strong relationships have to be built on these principles. Check out How to Pass the Flight Attendant Video Interview Why should we hire you as a flight attendant? Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue. The selection process usually involves two interviews. Which skills do you possess that are the most helpful for this role with United Airlines? In order to become a flight attendant with United airlines, youll first have to meet the basic requirements of a flight attendant. Tell me about a time when you had to work together with people you did not know. United Airlines was written by Rachelle Enns and updated on July 2nd, 2018. They also provide a $140/week stipend to cover other expenses you might incur. Meeting new people is exciting for me, as I love people and am a true team player. British Airways (BA). Assure the hiring manager that you possess the qualities and characteristics for which you are seeking. 5 things to consider when choosing clothes to wear. Regardless of any industry related training that you have been through, you will need to complete training specific to United Airlines. Can be a situation when you went above and beyond for the customer. To help you prepare for an United Airlines job interview, here are 30 interview questions and answer examples. The key is to get yourself a quiet room with no distractions. The training takes place in Chicago, Illinois. . You feel like you need a changenew places and new faces, and have no regrets about leaving your circles behind. Lets have a look at them! Login with Google! If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Glassdoor (a very popular jobs site) also listed United Airlines as one of the best places to work in 2018. This article will also show you how to become a flight attendant for United Airlines. * You may also check 7 sample answers to this question: What would you do if you witnessed someone doing something wrong? Their word and your research motivated you to apply with United Airlines, instead of one of their competitorsthough they might offer a better salary to the applicants. United Flight Attendant Interview Questions & Answers Q1: How is your past experience relevant to this position? Today, you can see the. I also offer my co-worker the chance to switch roles with me for the rest of the night so she can clear her head. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun. Maybe you had a different opinion on a way something should be done, or disagreed about a way how to solve a problem. Dates shown above are approximate. United Airlines is one of the most popular airlines operating in the USA. Visual Speed and Accuracy - 5 Min: Quickly and accurately spotting fine details. This is where you convince the interviewer that you have researched the organization and are interested in their services. Maybe you neglected a customer, or replied to their request in an inappropriate way, and later regretted it. For example, suppose you worked at a restaurant and they did not have a particular item on the menu so you went to the restaurant next door and got that item for them. Written by Rachelle Enns on July 1st, 2018, "My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. Why should we hire you as a flight attendant? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Login with Facebook! Ensure the interviewers that you would intervene immediately. You can also add any previous experience with working in customer service, or some seminars and trainings you went to. The Bureau of Labor and Statistics predicts a faster . When your team is on the same page, everyone works more productively and delivers a better customer experience. Tell me about your worst day at work. Today's video will show you everything to expect when you get that phone interview from United! United Airlines Cabin Crew Interview Process (step by step) Apply online by submitting your resume. I do. Perhaps you do not fancy the idea of being away from home so often. State you felt you should have tried to spin the situation around and bring positive aspects of the job. So why not state a skill that is on the job description that you lack but state what you are doing to overcome it? Try to fix the problem to the best of your abilities. Share with the interviewer what they could do to ensure that you are happy and productive. Humility and continuous improvement is highly valued in the airline business. To help you prepare for an United Airlines job interview, here are 30 interview questions and answer examples. Assure the interviewer that you have current and valid certification in CPR and First Aid. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. United Airlines is an Equal Opportunity Employer and provides reasonable accommodations to applicants in need of an accommodation to participate in the online application and overall selection process. If you dont know what to say have a look at other jobs at United and find a position you can see yourself doing in five years. Interview answers were first added by Rachelle Enns on an unknown date, Interview questions were first added on September 13th, 2017, Interview questions and answers were updated by Rachelle Enns on July 2nd, 2018, 30 community answers were added by Rachelle Enns on May 3rd, 2019, 11 community answers were added by Rachelle Enns on April 7th, 2020. Take them through your resume and highlight your customer service skills. Why do you want to work for United Airlines? Assure the interviewer that you are seeking a long-term fit with your next employer. Because you cannot afford big conflicts in the skies, being responsible for the safety of the passengers. This volume of business means that you must be a willing and devoted part of the United team.
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